FAQ

Answers that match the product

Short, accurate. If something here disagrees with the app, trust the app and tell us. See also Plans.

Do External reviewers need accounts?: Yes. Clients join as External reviewers with a Clerk account so feedback is attributable and private to your organization. Anonymous no-login review is not the product story.
Are External reviewers billed?: No. External reviewers are free and unlimited on Starter, Studio, and Scale. They never count toward billable team seats.
What is a billable seat?: Agency roles: owner, manager, creator, and viewer. Starter includes 1 seat, Studio 10, Scale unlimited. Invite teammates into those roles only when they need to build or manage campaigns.
What counts as a client?: An active (non-archived) workspace under your organization. Starter allows 3, Studio 10, Scale unlimited. Archive a client to free a slot.
How do campaign limits work?: Active campaigns are capped per client workspace, not as one org-wide pool. Starter: 3 per client. Studio: 10 per client. Scale: unlimited. Archive a campaign in that workspace before creating another when you hit the cap.
Is there a free plan?: No perpetual free tier. New organizations start a 14-day trial with a card on file. Billing starts after the trial unless you cancel.
Who spends AI credits?: Agency members who can create or edit ads. Viewers and External reviewers never spend credits. Credits reset each billing period from your plan allotment.
What ships today vs later?: Live: campaign matrix, native viewport chrome, review console, External reviewers, MCP/API keys, AI credits for extract/generate. Planned: Slack notifications, publishing connectors, file-host pickers. We do not claim those as shipped.
Where do I compare prices?: See the Plans page for Starter, Studio, and Scale limits and list prices. In-app billing uses the same catalog after you sign in.